Home Media Storage (HMS)  values your business and always attempts to provide you with the very best service.

If your Product was purchased as a component integrated within a system by a system manufacturer, please contact the place of purchase or the system manufacturer directly for warranty service.

Warranty Policy

HMS Mediaserver
HMS Mediaservers carry a Standard Warranty period of one (1) year.

HMS Mediaclient
All Mediaclients carry a Standard Warranty period of one (1) year.

HMS Uninterruptible Power Supplies (UPS) and other Power conditioning equipment
All UPS Products carry a Standard Warranty period of six (6) months unless specified differently on the packaging and/or user guide.

HMS Network Switches and other Networking components
All Networking components carry a Standard Warranty period of one (1) year unless specified differently on the packaging and/or user guide.

HMS Gateway Software
Software products carry a Standard Warranty of 15 days. If the software is returned, any copies made by the customer must be destroyed. Virtually all software contains bugs that may or may not be obvious. Some software updates may be made available on a periodic basis by Home Media Storage free of charge. Please refer to information on the Support page for any available software downloads.

Note:
The limited warranty extends only for the period of time set forth in the Product documentation. The period commences from the date of purchase appearing on the original sales invoice or receipt. Some states do not allow limitations on how long implied warranties last, so the above limitation may not apply to you.

There are no warranties which extend beyond the face of the HMS limited warranty. HMS disclaims all other warranties, express or implied, regarding the Products, including any implied warranties of merchantability, fitness for a particular purpose or non-infringement. In the United States, some laws do not allow the exclusion of the implied warranties.

Return Material Authorization (RMA)

No Product may be returned directly to HMS without first contacting HMS for a Return Material Authorization ("RMA") number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. With the new extended warranty policy effective October 4, 2005, End Users are required to include a copy of the original purchase receipt/invoice inside the return box to receive replacement product under warranty. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container. Your original box and packaging materials should be kept for storing or shipping your Product. To request an RMA, please call HMS customer service at 916-220-0560.

Warranty Limitations

HMS's limited warranty provides that, subject to the following limitations, each Product will be free from defects in material and workmanship and will conform to HMS's specification for the particular Product.

Limitation of Remedies

Your exclusive remedy for any defective Product is limited to the repair or replacement of the defective Product.

HMS may elect which remedy or combination of remedies to provide in its sole discretion. HMS shall have a reasonable time after determining that a defective Product exists to repair or replace a defective Product. HMS's replacement Product under its limited warranty will be manufactured from new and serviceable used parts. HMS's warranty applies to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety days from the date of shipment of a repaired or replaced Product, whichever is longer.

Limitation of Damages

HMS's entire liability for any defective Product shall in no event exceed the purchase price for the defective Product. This limitation applies even if HMS cannot or does not repair or replace any defective Product and your exclusive remedy fails of its essential purpose.

No Consequential or Other Damages

HMS has no liability for general, consequential, incidental or special damages. These include loss of recorded data, the cost of recovery of lost data, lost profits and the cost of the installation or removal of any Products, the installation of replacement Products, and any inspection, testing, or redesign caused by any defect or by the repair or replacement of Products arising from a defect in any Product.

In the United States, some states do not allow exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Your Use of the Product

HMS will have no liability for any Product returned if HMS determines that:

• The Product was stolen
• The asserted defect:
• is not present,
• cannot reasonably be fixed because of damage occurring when the Product is in the possession of someone other than HMS, or
• is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external covers (unless authorized to do so by Home Media Storage or an authorized Service Center), accident or mishandling while in the possession of someone other than HMS.
• The Product was not sold to you as new.

Additional Limitations on Warranty

Home Media Storage's warranty does not cover Products which have been received improperly packaged, altered, or physically damaged.  Products will be inspected upon receipt.

Alterations

• Unapproved Software Alterations: These alterations include
  updates, changes, or configurations to any software, including the operating system, which are not specifically identified as user customizations contained in the Product's User Manual.
• Unapproved Hardware Alterations: These alterations include any modifications to the components and/or subcomponents of the Product including jumper settings, cable routing, component replacement or relocation. In addition, all labels and seals must be unaltered unless specifically allowed under maintenance instructions included in the Product's User Manual.

Damage

• Broken, dented, cracked and/or blemished case or housing
• Any pins and/or connectors bent, damaged, or missing
• Cracked components or sub components
• Torn or punctured seals
• Missing components and/or subcomponents

If a dashed extension alphabetic character appears after the Serial Number code (example: MS236875BAX-R), the Product has been re-certified and may not be subject to the terms of  HMS's warranty as it applies only to products sold as new.